Refund & Return Policy
At Khatoon, customer satisfaction is important to us. Due to the nature of hygiene products such as sanitary pads and soaps, we follow a strict but fair refund and return policy.
1. No Return on Used Products
For hygiene and safety reasons, opened, used, or tampered products are not eligible for return or refund.
2. Eligible Returns
Returns or replacements will only be accepted under the following conditions:
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The product received is damaged
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The product received is defective
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The wrong product was delivered
Such issues must be reported within 24 hours of delivery, along with clear photos or videos as proof.
3. Refund Process
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Once your request is reviewed and approved, the refund will be processed within 7–10 working days.
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Refunds will be made to the original payment method used during purchase.
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after customer confirmation.
4. Replacement Policy
Where applicable, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
5. Non-Refundable Cases
Refunds or returns will not be provided for:
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Change of mind after purchase
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Incorrect address provided by the customer
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Delays caused by courier partners or natural circumstances
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Minor packaging variations that do not affect product quality
6. Cancellation Policy
Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests will not be accepted.
7. Contact Us
To request a refund or report an issue, please contact us at:
Khatoon
N.H 1A, Bypass 511, Government Housing Colony, Bagh-i-Mehtab, Srinagar, Jammu and Kashmir, 190019
Email: info@polyhygiene.com
Phone: +91 7006357686
By placing an order with Khatoon, you agree to this Refund & Return Policy.