Terms and Conditions

Welcome to Khatoon. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General

Khatoon is a brand engaged in the sale of hygiene products, including sanitary pads and soaps. These Terms apply to all visitors, users, and customers. If you do not agree with any part of these Terms, please do not use our services.

2. Product Information

We strive to display accurate product descriptions, images, and pricing. However, slight variations in packaging, colour, or appearance may occur. Khatoon reserves the right to modify or discontinue products without prior notice.

3. Orders and Payments

All orders are subject to acceptance and availability.
Prices are listed in Indian Rupees (INR) unless stated otherwise.
Payments must be completed through approved payment methods or Cash on Delivery (if available).
Khatoon reserves the right to cancel or refuse any order in case of incorrect pricing, stock issues, or suspected fraudulent activity.

4. Shipping and Delivery

We aim to process and dispatch orders in a timely manner. Delivery timelines may vary based on location and external factors. Khatoon is not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.

5. Returns and Refunds

Due to the nature of hygiene products, opened or used items are not eligible for return or refund. Returns may be accepted only in cases of damaged, defective, or incorrect products received. Any such issue must be reported within 24 hours of delivery with supporting images.

6. Use of Website

You agree not to misuse our website or services for unlawful purposes. Any attempt to disrupt, damage, or gain unauthorized access to our systems is strictly prohibited.

7. Intellectual Property

All content on this website, including logos, text, images, and designs, is the property of Khatoon and is protected by applicable intellectual property laws. Unauthorized use or reproduction is prohibited.

8. Limitation of Liability

Khatoon shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, except as required by law.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

10. Changes to Terms

Khatoon reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the revised Terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Jammu and Kashmir.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Khatoon
N.H 1A, Bypass 511, Government Housing Colony, Bagh-i-Mehtab, Srinagar, Jammu and Kashmir, 190019
Email: info@polyhygiene.com
Phone: +91 7006357686

By using our website or purchasing our products, you agree to these Terms and Conditions.